Complaints Procedure

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CUSTOMER COMPLAINTS HANDLING

PROCEDURE

Per Westray London aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the
following:
If you believe you have a grievance, please write in the first instance to Mr Hafijur Rahman, at the address below:

PER Westray, 346 Queensbridge Road, London. E8 3AR

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mr Syed Ahmed, Director, who will review the complaint.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman.

Customer reviews

A small boutique estate agent with a personal service other than the large chains. They do sales, lettings and management. Not on the main High street but easily accessible on a secondary busy street local to the properties.

by Akiva Schreiber

We purchased our home through Sunil and Jonathan were very happy with their reliable service. They were always on call and ready to help. We will definitely use them again and can’t recommend them enough!

by Tom Cherry

Fantastic local estate agent! I sold my flat through them and couldn’t want for more. They are professional, reliable, friendly and helpful. I’d 100% recommend them for others buying/selling/renting in and around Hackney/Dalston. Thanks to Jonathan, Sunil and Mark for all their hard work.

by Kimi Thomas

Excellent local Estate Agents with good knowledge of the Hackney area. Focused on matching the right buyers with vendors also providing a really customer first approach on lettings. Very good feedback from tenants and potential viewers alike noting the focused customer service Per Westray provide. I have recommended Per Westray to other friends and neighbours and they have also been very pleased with the overall service provided.

by Paul Skrgatic

Refreshingly professional, honest and pragmatic I was very impressed by the professionalism with which Jonathan and his team helped us in the process of selling our property. Jonathan was a pleasure to deal with; ever polite and pragmatic, even when faced with challenging circumstances around the sale. In particular, I really appreciated the manner in which Jonathan kept us updated throughout; we always felt ‘in the loop’ and that all efforts were being made to manage the process as painlessly as possible.

by Alistair

Nightmare Spanish property beautifully handled by Per Westray Jonathan and the team did an excellent job marketing and selling our property in Ibiza. Ever attentive and patient during a stressful time as this was an inheritance property with multiple complications. Jonathan’s fluent Spanish and knowledge around the notarial process in Spain was a complete gift to us. He reassured us at each stage and always gave thorough and detailed feedback. I would recommend Per Westray any day for a professional, personal and polite service. Per Excellance.

by Emily Swain

I have dealt with many estate agents over the last decade letting flats in my house.Since being introduced to PER Westray I will not go anywhere else.

by Doris Rau

Very happy Very friendly and trustworthy with individual focus and attention to detail. Great outcome too and we’ve already recommended them to our friends and colleagues several times.

by Benjamin